Managing Emotion
Emotions are feeling Identifying Emotion Having noticed the signs that emotions are occurring, your next step is to understand and identify those emotions. Good questions to ask include: What am I feeling now? What are my senses telling me? What is it that I want? What judgments or conclusions have I made (and are they accurate)? What is this emotion trying to tell me? Types of Emotions: According to Fisher’s research, the most common negative emotions experienced in the workplace are as follows:> Frustration/irritation. Worry/nervousness. Anger/aggravation. Dislike. Disappointment/unhappiness. Frustration: Frustration usually occurs when you feel stuck or trapped, or unable…